FAQS

GENERAL

What is Circular Beauty or Zero Waste Beauty?

DEW MIGHTY relates back the concept that if we can circulate the products we use and throw away less into the waste bin we are eliminating a linear consumption pattern. Our pillars to the company are: Refuse, Reuse, Reduce, and Recycle. All aspects of our brand are thoughtfully considered and analyzed for as little waste as possible. This is why we consider ourselves a Circular Beauty Brand that strives for Zero Waste & Plastic Free. 

 

Is DEW MIGHTY a Plastic Free Company?

We carefully choose our product ingredients, packaging, and shipping materials to be plastic free when you buy from us. Our suppliers are also notified to ship our product orders without plastic wrappings and instructed of our company needs. Most of the time there is no issue since we pick our partners based on an understanding and alignment with our mission. Unfortunately, we don't live in a perfect world and sometimes our suppliers make mistakes in their shipments to us when packaging their products. If this happens we will reuse anything incoming so it has more than one product life instead of single use into the landfill. It is important for us to point out that we are willing to improve upon all parts of our business to ensure we are always delivering to you products that Strive for Zero Waste and Plastic Free.

 

PRODUCT

Can I use my own existing jar or component to store the product?

We love this idea and desire more uses for existing product contianers. The Jelly Serum Bar approximate sizing is 1.25in x 1.25in x 0.7in. We do compatibility testing on our own packaging for 24 month PAO which can only supported by our veggie coated paper and our designed tin. Please ensure to clean and dry your own container very well if you decide to house in an existing package you wish to refill that is not our container. We created our compostable woven insignia label to help to remind you what is contained in the package you are using if you choose to buy one. Any way we can prevent landfill waste makes us joyfully happy.

How often can Jelly Serum Bar be applied? 

It can be used multiple times a day depending on your needed level of moisturization! Check out our APPLICATIONS & DIRECTIONS page.

How many applications before the Jelly Serum Bar is fully consumed?

We tested for approximately 120 uses (average) on the face or 20-40 uses (average) on larger dry areas before the serum fully disappears. It will vary per client use and area of the skin it is applied.

Do I add water to my Jelly Serum Bar?

No, the technology is meant to be just like other beauty serums and moisturizers in a unique solid form. Rub the bar directly on your skin and no need for water!

Do I need to worry about the Jelly Serum Bar melting?

No, we have created the technology to be resistant to normal outdoor temperatures and the product will resist a wide range of temperatures! We do recommend you store it in 20-25oC to ensure long term freshness of the product for the best possible quality overall.

I have crushed or broken the bar, what do I do now?

Keep the pieces and use them until fully consumed! The product will still work in small pieces and with a little swiping and rubbing between your fingers the small pieces should still be viable for your use.

How is DEW MIGHTY Preservative Free?

The products we create do not contain water which is a necessity for microbial growth in products. We pick the purest form for our ingredients to produce a solid serum in a concentrated form. No ingredients contain preservatives and there are no preservatives added into our final formula. We have done the necessary safety testing to prove they are not required for the shelf life of our products (24 months PAO for Jelly Serum Bar).

What does it mean to be Micro-Batched and Artisanally created?

We make the products in its most optimized batch size to ensure freshness and quality. Many beauty companies hire large contract manufacturers to produce their products and batch hundreds of thousands of units at a time which can lead to a range of quality standards. We will batch the same amount time and time again to ensure the same process and the same quality every time you receive your product. Some very slight variances in color can occur due to the natural ingredients but do not effect the performance of our products.

 

ORDERS & SHIPPING

 

Where do my packages ship from?

DEW MIGHTY is based in Hermosa Beach, California USA so your packages will ship from our location. Reach out to us if you would like more information on a local retailer and we will help you find one by emailing dewmighty@gmail.com. 

Do you sell in my country and can I receive your packages?

There are a few countries we currently do not ship to. If you type in your shipping information our system should notify you right away if it is possible to receive our packages. We currently do not ship to China due to their animal testing standards and do not ship to the UK due to the most recent rules regarding VAT. We hope to open up shipping to the UK shortly.

Are the extra fees after checkout? I am being requested to pay additional fees for my package.

We ship "delivered at place" (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Please note these are not included in checkout.

What is the best way to enter in shipping information to ensure speedy delivery?

We now require a phone number help us contact you in case of an issue or for local shippers internationally.  Having both email and phone numbers are required for international shipments. All shipping information must be entered in English for the proper customs process. If a mistake is made in shipping address information or in entering this information upon checkout there are additional costs to reship returned packages.

I am having issues inputting my address and the system is notifying me that there is an error. What do I do now?

Our systems link directly to shipping providers and we have experienced a few issues with USPS first class packages regarding customer addresses. One solution is to try a surrounding city name and corresponding zip code that may encompass your area. You can also switch to a different shipping method as some of the other providers do not have this issue. Email us at dewmighty@gmail.com and we can find a quick solution for your issue.

What are the different shipping methods to choose from? Which one is right for me?

USPS First Class package: This is the lowest cost option available throught the US post office. We offer this to make shipping more affordable to our customers. It is considered UNINSURED and UNGUARENTEED. This means if your pacakge is lost by the carrier there is no way to reimbursed the value of your product and the delivery date is not guarenteed. If shipping time and insurance is important to you please choose Priority Mail. This first class option requires 30 days to deliver upon package scan before a lost claim can be filed on the package. 

USPS Priority Mail: 2-3 day delivery across the continuous 48 US states with limited value insurance provided by the carrier. There is no guaranteed delivery date and this is estimated timing by USPS as this is still estimated.

USPS Priority Mail Express: Fastest USPS option with INSURANCE and scheduled delivery date.

UPS Ground: Lowest cost option by UPS that can arrive from 1-5 days and is not considered insured if the carrier loses your package. There is no guaranteed delivery date and this is estimated timing by USPS as this is still estimated.

UPS Next Day Air: Fastest option for UPS delivery with insurance provided by the carrier.

I placed an order, How long will it take to receive product?

We pack and ship within 48 hours and usually exceed this timing and get packages out same day or within 24 hours. You may see a slight delay if orders are placed on Weekend dates or a National holiday and does not count to the shipping time. You should see shipping notifications in an email with tracking information once the product leaves our location. We have been notified and are experiencing delays when shipping domestically and internationally if first class mail or standard ground is chosen. If speedy arrival is important please choose Priority, 2nd Day Air, or 3rd Day Air to have guaranteed dates provided by the shipping companies. Please reach out to us if you have questions and we will do our best to help with any shipping issues. We do not have control over carriers once a package leaves our facility but most carriers will allow you to sign up for text alerts which is the best real time information available. 

My order has shipped but not yet arrived. What can I do?

We will do our best to track and help with a shipment. Please email us your questions to dewmighty@gmail.com and we can guide you through adding text alerts for your order based on your provided tracking information. Scans are conducted by the shipper and are not always accurate. We cannot issue refunds on orders based on delays so please choose carefully if timing is important to receiving product. We cannot guarantee the estimated shipping times provided by the carriers are accurate and are dependent on shipping volume and their accuracy. Please also read about carrier options and timings as this will help answer many the questions you might have.

I have a subscription I would like to modify or cancel, How do I do that?

You can modify your subscription at any time in the automated subscription link that is sent in your notification emails when a subscription is chosen at checkout. We require 24 hours in advance of a subscription charge to cancel an upcoming order. Any subscription shipped cannot be refunded. If you created a customer account you can log in and modify from your account page on our website by using your registered email and password created. Email us if you need help making changes and we would be glad to help dewmighty@gmail.com.

What is your Return Policy? 

Within 5 days of receiving your order if you should have any issues or concerns please contact us so we can help with the next steps. We want receiving our product to be a joyous experience while still keeping our shipping footprint low. Please keep in mind we may require photos and information on the product received including description and lot code on original packaging. Please keep these items handy for our ability to track orders and provide next steps. 

Who pays for duties if I live in a different country? 

The duties required for your area code will be applied at checkout or charged by the local shipper based on country requirements. We are a US based company and hope to be stocked in stores worldwide very soon! Any Taxes, Duties, or Tariffs are paid for by the customer when ordering from us directly.

I live outside the U.S. and my package is taking weeks to reach me. Should I be worried?

We have seen unprecedented shipping delays during holidays and when shipping USPS first class on checkout. We are also aware that shipping scans and tracking are not always accurate. This is out of our control as this is conducted by the shipper. We always pack orders and ship within 48 hours but have found that it can be upwards of 6 weeks to process international shipments leaving the US into other countries. If you need us to investigate further please shoot us a message and we will help anyway we can to track your package and give you instructions on how you can receive updates. The impact of COVID-19 has made shipping more unpredictable but we will always do our best to find more information and expedite your order whenever possible.

You now can choose to purchase shipping insurance upon checkout.

Now you can decide if you would like to easily add shipping insurance with Route! Please check this option at checkout if you wish to have a way to file a claim if the shipper loses or damages a package. DEW MIGHTY cannot control the delivery of your package once it leaves our warehouse so we highly recommend this coverage for tracking and insurance purposes.