I placed an order, How long will it take to receive product?
We have a goal to ship within 2 business days. You should see shipping notifications with tracking information once the product leaves our facilities. It should be noted we do not have control of packages once they leave our facility. Shipping times are calculated based on shipper quoted lead times and are not guaranteed.
Who pays for duties if I live outside of the US?
We are a US based company and we ship "delivered at place" (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Please note these are not included in checkout.
Where do we currently ship to?
We ship to many locations globally the best way to check locations is to type in address for availability.
What to do if my package is lost?
We are not responsible for lost packages. If this is a concern please purchase package insurance for your order. We are a small business and will always do our best to help track packages but cannot be held responsible for carrier mistakes or issues. Please also double check correct address before finalizing checkout.
You now can choose to purchase shipping insurance upon checkout.
Now you can decide if you would like to easily add shipping insurance with Route! Please check this option at checkout if you wish to have a way to file a claim if the shipper loses or damages a package. DEW MIGHTY cannot control the delivery of your package once it leaves our warehouse so we highly recommend this coverage for tracking and insurance purposes.