FAQS

ETHOS

What do you mean by Circular or Zero Waste Beauty?

DEW MIGHTY relates back the concept that if we can circulate the products we use and throw away less into the waste bin we are eliminating a linear consumption pattern. Our pillars to the company are: Refuse, Reuse, Reduce, and Recycle. All aspects of our brand are thoughtfully considered and analyzed for as little waste as possible (R&D, manufacturing, containers, ingredients, and more!). This is the very core of our company practices and it is meant to always be mindful of our low impact to planet Earth.

 

Are you a 100% plastic free company?

We carefully choose our product ingredients, packaging, and shipping materials to be plastic free when you buy from us. We wrote a whole blog on what we define as plastic! Our suppliers are also notified to ship our product orders without plastic wrappings and instructed of our company needs. We want to point out we do live in an imperfect system so any materials that are mistakenly used in our orders that are plastic will be reused again so we do not support single use and still prevent landfill waste. 

 

Are you vegan and cruelty-free?

We sure are! Certified vegan and cruelty-free by Peta and Leaping Bunny.

 

How do you vet your claims?

We use clinical data to ensure we are using ingredients at the correct studied dose. We also transparently provide origin and thorough ingredient information because not all ingredient names equal the same performance. We go above and beyond to ensure you get the same quality product each and every order.

We also use third party objective laboratories to stability test our final formulas, perform safety studies with dermatologists, to ensure a proper shelf life and zero irritation for our products. This ensures that the active ingredients all remain functional to deliver that all day glow time and time again. Be weary of companies who cannot support this type of rigor for their products. This is not a US requirement but it is a requirement for us here at DEW MIGHTY. This is also why we mention "created and intended for all skin types."

 

PRODUCT QUESTIONS

Can I use my own existing jar or component to store the product?

We love this idea and desire more uses for existing product containers. The Jelly Serum Bar approximate sizing is 1.25in x 1.25in x 0.7in and Lucid estimates about a 30ml fill volume. We do compatibility testing on our own packaging for 24 month PAO which can be effected when using a different packaging material. Please ensure to clean and dry your own container very well if you decide to house in an existing package you wish to refill that is not our container. 

How often can Jelly Serum Bar be applied? 

It can be used multiple times a day depending on your needed level of moisturization! Check out our APPLICATIONS & DIRECTIONS page.

How many applications before the Jelly Serum Bar is fully consumed?

We tested for approximately 120 uses (average) on the face or 20-40 uses (average) on larger dry areas before the serum fully disappears. It will vary per client use and area of the skin it is applied.

Do I add water to my Jelly Serum Bar?

No, the technology is meant to be just like other beauty serums and moisturizers in a unique solid form. Rub the bar directly on your skin and no need for water!

Do I need to worry about the Jelly Serum Bar melting?

No, we have created the technology to be resistant to normal outdoor temperatures and the product will resist a wide range of temperatures! We do recommend you store it in 20-25oC to ensure long term freshness of the product for the best possible quality overall.

I have crushed or broken the bar, what do I do now?

Keep the pieces and use them until fully consumed! The product will still work in small pieces and with a little swiping and rubbing between your fingers the small pieces should still be viable for your use.

How is DEW MIGHTY Preservative Free?

The products we create do not contain water which is a necessity for microbial growth in products. We pick the purest form for our ingredients to produce a concentrated format. No ingredients contain preservatives and there are no preservatives added into our final formula. We have done the necessary safety testing to prove they are not required for the shelf life of our products (24 months PAO).

What does it mean to be Micro-Batched and Artisanally created?

We make the products in its most optimized batch size to ensure freshness and quality. Many beauty companies hire large contract manufacturers to produce their products and batch hundreds of thousands of units at a time which can lead to a range of quality standards. We will batch the same amount time and time again to ensure the same process and the same quality every time you receive your product. Some very slight variances in color can occur due to the natural ingredients but do not effect the performance of our products.

 

ORDERS & SHIPPING

 

Where do my packages ship from?

DEW MIGHTY is based in Hermosa Beach, California USA so your packages will ship from our location. Reach out to us if you would like more information on a local retailer and we will help you find one by emailing dewmighty@gmail.com. 

Do you sell in my country and can I receive your packages?

There are a few countries we currently do not ship to. If you type in your shipping information our system should notify you right away if it is possible to receive our packages. We currently do not ship to China due to their animal testing standards and do not ship to the UK due to the most recent rules regarding VAT. We hope to open up shipping to the UK shortly.

Are the extra fees after checkout? I am being requested to pay additional fees for my package.

We ship "delivered at place" (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Please note these are not included in checkout.

What is the best way to enter in shipping information to ensure speedy delivery?

We now require a phone number help us contact you in case of an issue or for local shippers internationally.  Having both email and phone numbers are required for international shipments. All shipping information must be entered in English for the proper customs process. If a mistake is made in shipping address information or in entering this information upon checkout there are additional costs to reship returned packages.

I am having issues inputting my address and the system is notifying me that there is an error. What do I do now?

Our systems link directly to shipping providers and we have experienced a few issues with USPS first class packages regarding customer addresses. One solution is to try a surrounding city name and corresponding zip code that may encompass your area. You can also switch to a different shipping method as some of the other providers do not have this issue. Email us at dewmighty@gmail.com and we can find a quick solution for your issue.

What are the different shipping methods to choose from? Which one is right for me?

USPS First Class package: This is the lowest cost option available throught the US post office. We offer this to make shipping more affordable to our customers. It is considered UNINSURED and UNGUARENTEED. This means if your pacakge is lost by the carrier there is no way to reimbursed the value of your product and the delivery date is not guarenteed. If shipping time and insurance is important to you please choose Priority Mail. This first class option requires 30 days to deliver upon package scan before a lost claim can be filed on the package. 

USPS Priority Mail: 2-3 day delivery across the continuous 48 US states with limited value insurance provided by the carrier. There is no guaranteed delivery date and this is estimated timing by USPS as this is still estimated.

USPS Priority Mail Express: Fastest USPS option with INSURANCE and scheduled delivery date.

UPS Ground: Lowest cost option by UPS that can arrive from 1-5 days and is not considered insured if the carrier loses your package. There is no guaranteed delivery date and this is estimated timing by USPS as this is still estimated.

UPS Next Day Air: Fastest option for UPS delivery with insurance provided by the carrier.

I placed an order, How long will it take to receive product?

We pack and ship within 48 hours and usually exceed this timing and get packages out same day or within 24 hours. You may see a slight delay if orders are placed on Weekend dates or a National holiday and does not count to the shipping time. You should see shipping notifications in an email with tracking information once the product leaves our location. We have been notified and are experiencing delays when shipping domestically and internationally if first class mail or standard ground is chosen. If speedy arrival is important please choose Priority, 2nd Day Air, or 3rd Day Air to have guaranteed dates provided by the shipping companies. Please reach out to us if you have questions and we will do our best to help with any shipping issues. We do not have control over carriers once a package leaves our facility but most carriers will allow you to sign up for text alerts which is the best real time information available. 

My order has shipped but not yet arrived. What can I do?

We will do our best to track and help with a shipment. Please email us your questions to dewmighty@gmail.com and we can guide you through adding text alerts for your order based on your provided tracking information. Scans are conducted by the shipper and are not always accurate. We cannot issue refunds on orders based on delays so please choose carefully if timing is important to receiving product. We cannot guarantee the estimated shipping times provided by the carriers are accurate and are dependent on shipping volume and their accuracy. Please also read about carrier options and timings as this will help answer many the questions you might have.

I have a subscription I would like to modify or cancel, How do I do that?

You can modify your subscription at any time in the automated subscription link that is sent in your notification emails when a subscription is chosen at checkout. We require 24 hours in advance of a subscription charge to cancel an upcoming order. Any subscription shipped cannot be refunded. If you created a customer account you can log in and modify from your account page on our website by using your registered email and password created. Email us if you need help making changes and we would be glad to help dewmighty@gmail.com.

I removed Route shipping insurance on my order but now my package is lost or stolen what do I do now?.

DEW MIGHTY cannot control the delivery of your package once it leaves our warehouse so we highly recommend this coverage for tracking and insurance purposes. Removal of this insurance from checkout removes liability of DEW MIGHTY for lost, stolen, or damaged packages. We are a small business and try our hardest to offer economical shipping and insurance rates so please leave shipping insurance on your order for options of reimbursement and replacement if anything should go wrong.

What is your Return Policy? 

We are a small business and do not accept any returns of opened or used products (did you know retail stores destroy your returned products?). Please consider our deluxe sample or testing in a local store if you are trying to test our product prior to a starter kit purchase. 

My package is lost and the tracking is not updating (I did not purchase Route Insurance) what do I do now? 

We allow 4 weeks for your package to deliver from the date your package tracking shows "shipped." USPS allows for a lost claim 30 days after a package has started transit and not delivered with no updated tracking. If you would like a faster response, please file a claim with USPS. If it is an international USPS package you will want to contact GLOBAL POST.

Please note if you removed route upon cart checkout and did not purchase this for your order there is no way for us to replace or reimburse your order. DEW MIGHTY is not liable for lost, stolen, or damaged packages once insurance is removed.

I purchased Route Protection and my package appears, lost, stolen, or damaged what do I do now?

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. 

FILE A CLAIM

READ ROUTE FULL POLICY

We want receiving our product to be a joyous experience while still keeping our shipping footprint low. Please keep in mind we may require photos and information on the product received including description and lot code on original packaging. Please keep these items handy for our ability to track orders and provide next steps. 

Who pays for duties if I live in a different country? 

The duties required for your area code will be applied at checkout or charged by the local shipper based on country requirements. We are a US based company and hope to be stocked in stores worldwide very soon! Any taxes, duties, or tariffs are paid for by the customer when ordering from us directly.

I live outside the U.S. and my package is taking weeks to reach me. Should I be worried?

We have seen unprecedented shipping delays due to the pandemic and busy seasons. We are also aware that shipping scans and tracking are not always accurate. This is out of our control as this is conducted by the shipper. We always pack orders and ship within 48 hours from our location but have found that it can be upwards of 6 weeks to process international shipments leaving the US into other countries (partly due to customs). If you need us to investigate further please shoot us a message and we will help anyway we can to track your package and give you instructions on how you can receive updates. The impact of COVID-19 has made shipping more unpredictable but we will always do our best to find more information and expedite your order whenever possible.

 

COMMUNITY GUIDELINES

How we like to DEW things...

Here we are real caring humans behind our products, we enjoy learning about our DEWERs and your experience but please remember this. Any profanity, threats of violence, harmful behavior, or rudeness is not tolerated and we reserve the right to block or ban customers from our posts, store, reviews, or social channels.