I placed an order, How long will it take to receive product?
We have a goal to ship within 2 days. You should see shipping notifications with tracking information once the product leaves our offices.
What is your Return Policy?
Within 5 days of receiving your order if you should have any issues please contact us so we can help with the next steps. We want receiving our product to be a joyous experience while still keeping our shipping footprint low.
Who pays for duties if I live in Canada?
The duties required for your area code will be applied at checkout. We are a US based company and hope to have stores in Canada carry us soon! Any taxes, Duties, or Tariffs are paid for by the customer.
How do I receive free Domestic shipping if my cart adds to $60 or more?
Please use the shipping code at checkout "EARTHJOY" so we can ship your product to you for free in the US (with a max limit of $10) Without this code we cannot offer free shipping.
Where can we product currently ship to?
We are able to ship to the US and Canada at this time.